FAQS
Thank you for visiting our FAQs.
Here are some important details about us: Since our founding in 2014, our aim has been to advance the quality of medical imagery, patient education and compliance.
We are proudly based in Australia, including our trainers, data centres, and support teams.
Part of our mission is to make these standards achievable by anyone, and we have compiled a detailed list below of FAQ’s.
1. WHAT DO YOU OFFER?
We offer a customised clinical photography system. It includes a studio installation, camera, lighting and hardware supply, an image database management software suite and clinical photography training.
The core of the system is to standardise high quality photographs that any staff member can take with minimal training. Major time management gains with centralised imaging software and templates for social media, fluid consultations and image distribution for patients as a result.
We integrate with Microsoft Onedrive with Australian based servers for compliance with Privacy Act on medical data storage.
2. HOW DOES THE SYSTEM WORK?
Woodrow Wilson has worked with clinics across Australia to develop a standardised high-end camera and lighting setup, this tethers to a highly customised version of Adobe Lightroom which manages the database of images. We create custom workflows for clinics of all shapes and sizes.
This tailored software setup provides easy management of patient images. Integrated keyword tagging into the metadata of files makes finding the right images by procedure or stage simple.
Google can also access that metadata if you publish the images on your website or social media, increasing SEO rankings and hits.
The software can then output (publish) the images into compact high quality jpeg files in a specific location, for easy import into practice management software or use on social media.
Our system can also integrate with mobile devices for photography outside of the clinic and synchronise automatically those images taken on smartphones/ tablets with the Lightroom App for IOS and Android.
We can network multiple sites, consequently for travelling surgeons, images can be networked which allows near instant images access from all their sites as well as their home.
3. HOW MUCH SPACE IS REQUIRED FOR A DEDICATED PHOTO ROOM?
We have installed in all sorts of room dimensions and we confidently recommend a minimum size of 1.2m wide by 2.5m long. Rooms layouts are customised during the quotation process.
All is needed is a 1m distance in between the photographer and patient. With our settings, no tripods, umbrellas or floor stands are required. The light source is ceiling mounted - which means time of day won’t alter the image.
A dedicated space is not required, as our installs often are in passages, cupboards or shared treatment areas.
Lyla Clinic Melbourne
Youthlab west Perth
4. WHAT DOES IT COST?
We customise our packages to match your practice requirements. In many cases, existing lighting or photographic equipment can be utilised, we also work alongside your I.T. team to create safe backup regimes.
Our price range varies from $13950ex for Build your own kits that we ship pre-calibrated, or our signature system from $20950ex which we install for you on site. We have finance options available through industry partners starting at $70.00 per week inc GST.
We welcome enquiries from multi-site clinics and group purchasing.
Please contact us to book a free of charge remote consultation, in which we will demonstrate our system and worflow and discuss your practice requirements. From there, we will send you a detailed quotation for your review.
5. DO I NEED TO KNOW PHOTOGRAPHY TO USE THIS?
Definitely not! We have designed the system to be used by non-photographers, equipment is pre-calibrated and as easy as using a phone.
Interested in the science? So are we! You can read some of our clinical papers here
6. HOW DO YOUR FILTERS WORK?
We install customised skin filters into your Lightroom for you to help illustrate either vascular damage or spider veins to your patients.
There is no special effects with these filters, they are showing you clear and accurate information on either epidermal melanin down to 2mm or haemoglobin between the dermis and epidermis. This is achieved because of our camera, lighting and file formats.
7. HOW LONG DOES YOUR INSTALL TAKE?
Typically half a day of hardware configuration. Software is installed remotely prior install and training.
Staff are required to watch 15min of orientation videos prior to installation.
8. HOW DO YOU TRAIN?
We believe in hands on training.
Once the system is setup and working we initially do a 2-3 hour workshop on site, training staff in all aspects of capturing, exporting and utilising images during a consultation.
We develop with you tailored cheat sheets, patient positions templates, video tutorials and manuals for staff to reference.
From there, we offer remote support where we can log in, do troubleshooting and additional training.
9. WHAT SUPPORT DO YOU OFFER?
We pride ourselves on the quality of our support. We offer local support with our IT partner in Townsville and Melbourne.
Zoom workshops, in person training and webinars via our on-demand Academy are all packaged with our installs.
10. CAN I ACCESS IMAGES REMOTELY?
Yes! With our data regime files sync to the cloud behind two factor authentication - and then you are able to access via browser, iPad or mobile device ( if you are permitted ).
We use Onedrive and Office365 data centres stored in Australia.
11. CAN I INTEGRATE WITH MY PRACTICE MANAGEMENT SOFTWARE?
With our software it’s possible to share downsized images full of metadata ( file information such as patient name, stage of procedure and date of birth ) to anywhere on your internal or cloud based network with one button press from the clinician.
From there the files would populate the same ‘scans’ directory that ( for example Genie ) would be watching.
Images taken remotely can also be renamed, resized and networked to your Scans directory.
12. WHICH TRAINING CENTRES RUN YOUR SYSTEM?
We have over 120 installs internationally, and growing constantly. You can see ongoing examples on our social media or at national training centres for Galderma ( Melbourne, Sydney & Brisbane ), Merz Academy (Sydney), Teoxane Australia ( Sydney ) and Allergan AMI ( Sydney ) as well as the Juvae training centre.
