How our service agreements work.

Why Your Clinic’s Service Agreements Matter – And How They Save You Time, Money & Stress

In today’s economic climate, every business owner—especially in the medical and aesthetic space—needs to keep a close eye on expenses, service agreements, and whether they’re truly getting value for money. Many of our clinic partners have recently been reviewing their return on investment, and as a result, we've received questions about what’s really included in our service agreements and why they’re worth it.

So, let’s break it down clearly and transparently.

1. Secure Cloud Storage (No Expensive Servers Required)
When you partner with us, you eliminate the need for an on-site server to store your critical clinical data. That means no upfront infrastructure costs and no ongoing management fees from external IT providers. On average, this saves clinics at least $15,000 in hardware and IT support expenses.

With Microsoft Onedrive your patient images, medical notes, and treatment files are securely stored in the cloud, accessible anytime, without the headache or risk of physical server failures. Our data centres are located in Australia.

2. Clinical Imaging Tools That Save Time & Improve Patient Experience
Our software isn’t just about storage—it’s built to make your clinical and administrative workflows easier.

You gain access to our Clinical Imaging Toolbar, which drastically reduces the time your team spends cataloging, naming, and tagging patient images. This alone can save you hours of admin work every single week.

Even better, our system allows you to create before & after images with your clinic’s own branding—no need to outsource to external marketing agencies or pay for additional design subscriptions like Canva.

For dermatology clinics and skin specialists, we also provide advanced multispectral filters. These help you visually demonstrate concerns such as epidermal and dermal sun damage, melasma, and capillary issues—all from a single image, without the need to invest in additional skin analysis devices. This not only elevates the quality of your consultations but also helps support additional treatment recommendations and product sales.

3. Training & Ongoing Support (Because Your Team Matters)
We understand that even the best software is only as good as the people using it. That’s why we’ve built a world-class training academy to help your team master every step—from how to capture the perfect clinical photo to how to navigate the software and create marketing-ready images.

And when your team needs help, we’re here. Our support team is locally based in Australia, available from 9am to 5pm AEST , plus additional support via WhatsApp groups to ensure your clinic’s downtime is kept to a minimum. This is particularly helpful for clinics that experience staff turnover—we’re here to make sure your new team members are trained, confident, and delivering the same quality results.

Concerned About Pricing? Let’s Talk.

We recognize that every clinic has different budget priorities, which is why we offer:

✅ Referral rebates
✅ Discounts for clinics who bring their own cloud storage
✅ Multi-year agreement discounts

Building and maintaining this kind of technology is a long-term investment. Our software is continuously updated to stay compatible with Windows, Adobe, and other platforms—so it’s stable, reliable, and always improving.

If you’d like to review your current agreement or chat about ways to optimise your package and costs, we’d love to help. Reach out to our team anytime.