Terms & Conditions

The Fine Print

By paying your invoice you agree to be bound by these terms and conditions.

Payment terms

Invoices are to be paid in full prior to any works being undertaken.

Clinical Imaging Pty Ltd (hereafter referred to as CI) will supply and install all hardware and software as specified on this invoice.

CI will offer support with the procedure of operating the system for the period stipulated on the invoice. 

All hardware components supplied carry a minimum 1 year warranty which will be supported by CI. We will comply with all statutory warranty requirements on both hardware and service.

Refund

We do not refund for ‘change of mind’, or once stock has been ordered or cooling off period of 14 working days has expired from date of invoice.

 

Any hardware not supplied by CI will be integrated into the system where possible as discussed prior to installation. 

Any troubleshooting or service calls that arise specifically as a result of not using the hardware recommended by CI, or clients outside of service plan will be billable at $75.00 ex GST per 15-min block over phone or e-mail:

  • Out of date IT hardware, slow (i.e. wi-fi only) network infrastructure

  • Camera/lighting systems not supplied or explicitly recommended by CI.

 

If required, CI will book flights for installation, on an agreed date between both parties. Any change of date once flights have been paid for by CI, the flight change fee will need to be incurred by client, prior to flight change, to accommodate the new schedule request.

As our system is a very advanced synergy of hardware and software, our PC solution provides a number of benefits including but not limited to additional functionality, greater ease of use, much higher performance and more reliable operation. If you insist on supplying your own hardware please be aware that there will be some limitations.

Clinical Imaging does not integrate with ‘bring your own’ camera solutions outside of the model we provide. This is done to for synergy with our training assets, software pipeline and support system.

Our Clinical Imaging Toolbar is a software plugin that is an annual subscription that is bundled with Microsoft Onedrive and Adobe Lightroom Classic. All installs include the first 12 months, renewed annually.

BYO cloud services with Google Drive and Onedrive are allowed at discretion of Clinical Imaging Australia and relevant IT firms providing service to clinic.

Clinical Imaging installs a state of the art software and hardware solution. As such older hardware and operating systems are incompatible. You agree that every computer system which will require Lightroom installed adheres to the following minimum specifications:

PC:

  • Windows 10 or Newer - 64-bit REQUIRED

  • I5/I7 12TH GEN CPU

  • 16B MEMORY

  • Windows 11 PRO

  • 1000GB Local Hard Drive Space NVME or SSD

Images will be approximately 20MB each, most clinics require at least 1TB/year. Storage requirements are the responsibility of the clinic unless a storage solution is supplied by CI.


Room dimensions need to have a minimum 1.5m x 2.5m unobstructed line of sight. 

IT issues beyond capture of images, reliability of cameras and tethering are not covered by our support plans. Whilst we will do our best to help if you are on a support plan, ultimately your IT company is responsible for your internal network, the performance of computers not supplied by CI and any peripheral software such as practice management software.

The lighting we supply requires a standard single-phase 240V AC outlet. In many cases (eg. when LED down-lights are installed) there are outlets in the ceiling cavity we can use. In some cases an electrician will have to install an additional power socket at a cost to the clinic. If unsure about location requirements for the outlet, please contact us prior.

CI requires unrestricted Teamviewer Access to the machines proposed to run Lightroom, and need to be able to request it be powered on during business hours.
CI require login usernames and passwords for the machines they intend to use for running Lightroom.

Failure to provide those details will limit the ability of CI to provide support in an effective and/or timely fashion.

For users with our own PC solution, please be aware that any modifications to the operation of that machine, including but not limited to user profiles, passwords and applications could severely limit our ability to offer support and we reserve the right to bill for excess time taken to resolve issues regardless of their cause should your modifications cause complications.

CI is based in Geelong, Victoria.


Travel and interstate/international accomodation will be invoiced at cost unless agreed otherwise. Economical options will be taken wherever possible, if you wish to clear travel charges prior to bookings being made you must request this prior to locking in an installation date.

CI requires access to the patient database in order to maintain library efficiency. However, in accordance with the 1988 Privacy act ( March 2014 ) CI will not remove imagery from a client's database without express consent from the clinic.

You, the client assumes all responsibility for data integrity and network security within your clinic. Any breaches of privacy or failure in data storage are entirely your responsibility. Please ensure you have an adequate data backup regime and protocols to avoid data breach.

Lightroom is wholly developed and maintained by Adobe. Creative Cloud licences necessary for access to Lightroom features are an ongoing expense. We do not profit from the renewal of the licence. All images are stored in a non-proprietary unencrypted state and can easily be retrieved should a clinic choose not to continue licencing the software.